Billing & Subscription
Manage your DocuSigner subscription plan, payment methods, and view your billing history.

The "Billing" or "Subscription" section in your DocuSigner Settings allows you to manage your current plan, update payment information, and review past invoices. This is typically relevant for users on paid plans.

Current Plan Details

Here you can view details about your active subscription, such as:

  • Plan Name: E.g., "Free Trial," "Pro Tier," "Business Tier."
  • Plan Price: The cost and frequency (e.g., "$15/month").
  • Renewal Date: When your current subscription period is set to renew (if applicable).
  • Key Features: A summary of features included in your plan.

Changing Your Plan

DocuSigner usually provides an option to "Change Plan" or "Upgrade/Downgrade." Clicking this typically opens a dialog or page where you can:

  • See all available plans (e.g., Free, Pro, Business).
  • Compare features and pricing of different plans.
  • Select a new plan to switch to.

If upgrading to a paid plan from a free trial, or changing between paid plans, you may need to confirm payment details. Changes might be pro-rated or take effect at the next billing cycle, depending on the platform's policy.

Payment Method

For paid plans, you can manage your payment method (e.g., credit/debit card):

  • View Current Method: See the details of the card on file (e.g., type, last 4 digits, expiry).
  • Update Payment Method: If your card is expiring or you want to use a different one, there will be an option to update it. This usually involves entering new card details in a secure form.
  • Add Payment Method: If no payment method is on file (e.g., during a free trial), you can add one here, especially when upgrading.

Billing History

This section allows you to view past transactions and invoices related to your DocuSigner subscription. You can typically see:

  • Date of transaction.
  • Description (e.g., "Subscription to Pro Tier").
  • Amount paid.
  • Status (Paid, Pending, Failed).
  • A link to download an invoice or receipt (if available).

Cancelling Your Subscription

If you wish to cancel a paid subscription, there's usually an option within the billing settings. This might involve:

  • Confirming your intention to cancel.
  • Understanding when the cancellation will take effect (e.g., at the end of the current billing period).
  • Your account might revert to a "Free Trial" or limited-feature plan after cancellation.

Note: Specific policies regarding refunds or access after cancellation vary by platform. Always review the terms before cancelling.

Important:

  • Keep your payment information up-to-date to avoid service interruptions for paid plans.
  • Regularly review your billing history for accuracy.
  • Understand the terms of your chosen plan, including renewal policies and feature limits.

Managing your billing and subscription ensures you have the right level of access to DocuSigner's features for your needs.